Bravo Bedroom

 

Terms Of Service

 

1. These Terms Of Service shall apply to all agreements for the provision of any assembly and installation services provided by Chester-Flatpack and/or Chesters Helpful Handyman to the original purchaser ("Customer").

2. Our quotation together with these Terms Of Service will constitute the entire agreement between Chester-Flatpack and/or Chesters Helpful Handyman and the Customer.

3. The Customer acknowledges thatChester-Flatpack and/or Chesters Helpful Handyman is independent of the retailer from whom the goods have been purchased from.

CONTRACTING OUR SERVICES

The Customer acknowledges that the price for performing assembly and installation services as per our quotation, written or oral, constitutes an agreement to accept our offer and agrees to our Terms Of Service at the time of confirming an appointment booking.

APPOINTMENT TIMES

Our job scheduling program appoints a specific time of day for your appointment. Please know that we can arrive up to 60-minutes earlier or later than this scheduled time. Reasons may include traffic conditions, a prior job was incomplete due to missing parts or transit damage, or additional items being requested to be assembled or installed.

CANCELLATION

Cancellation of bookings is to be received at least 24-hours prior to time of appointment. If our assembler(s) are scheduled in to arrive at the Customer's premise without 24-hours prior notice of cancellation, our Cancellation Fee equivalent to £40 shall be charged.

DELIVERY OF GOODS

All products in their original packaging are to be delivered into the room(s) where the product is to be assembled and/or installed. Do not assist with unpacking boxes as we inspect individual items for damage or missing parts during this process.

CARRYING BOXES

Our quote does not include labour-time costs of carrying flatpack boxes, whether it be to relocate from its point of delivery, or carry upstairs. Such requests should be pre-discussed and pre-arranged with Getit Assembled whom assumes no liability whatsoever for rectifying any property damage which may result from performing such assistance. Labour expenses for carrying boxes shall be billed according to both time and effort expensed.

MOVING EXISTING FURNITURE

Our quote does not include labour costs of moving new or existing furniture, whether it be create a clear floor work space, relocate to another room, place in storage or discard. Such requests should be pre-discussed and pre-arranged with Chester-Flatpack and/or Chesters Helpful Handyman whom assumes no liability whatsoever for rectifying any property damage which may result from performing such assistance. Labour expenses for moving any furniture shall be billed according to both time and effort expensed.

PHYSICAL WORK AREA

All of our furniture assembly work is performed on the Customer's floor. It is the Customer's responsibility to ensure a clean and appropriate physical work space is readily available for our assembler. If in any doubt, please discuss your situation with us prior to the booking.

NON-DISCLOSED ITEMS

Any inconsistencies identified to us upon our arrival shall be brought to the Customer's attention and re-quoted upon prior to our commencing such works. We reserve the right to review our quotation and vary our charges for performing such varied works. If the Customer is not satisfied with the variation prices provided and elects to cancel the job, our Call-Out Fee equivalent to £40 shall be charged.

DAMAGED GOODS

In event we arrive at your premises to commence works and identify handling or transport damage which prevents us from completing the assembly and installation, a Call-Out Fee equivalent to £40 may be charged. The Customer should direct this matter to the retailer where the goods were originally purchased from.

INSPECTION

You shall not later than 24-hours of completion of the works inspect and immediately give notice to us of any defects in our scope of assembly and installation works. Failure by you to inspect such works performed by us or notify us of defects shall be deemed acceptance by you.

WASTE REMOVAL

Unless pre-discussed, our quotation does not include labour costs of removing waste, whether it be to another room, place of storage or to discard. Such requests should be pre-discussed with us and labour expenses for performing such shall be billed according to both time and effort expensed. Ourf vehicle is not allowed access to the council tips and the charge to use trade waste sites will be for your account.

NOT SECURING FURNITURE TO WALL

Some furniture item(s) have a personal safety requirement to be firmly secured to a wall. We hereby indemnifies itself from any legal prosecution whatsoever in event the Customer makes such a request to not secure the furniture as per manufacturer's instruction.

WEARING SHOES

Please be advised that we MUST wear protective shoes at all times within your premises. On wet rainy days, it is advisable to have an old bath towel / mat made available for our staff to wipe their shoes upon before entering your premises. We can bring suitable internat footware if you request in advance.

PAYING FOR THE SERVICE

Payment is to be collected by the assembler at time of completing the agreed service. Acceptable forms of payment include cash, and/or cheque. Credit card payment will be availbe in the future.

 

Benefits

Relax whilst your new furniture is being assembled with utmost care.


Avoid frustration of interpreting and understanding complicated instruction manuals.


 Forget about having to lift those heavy, bulky and awkward boxes.


 Relocate furniture with peace-of-mind when relocating premises.


 Focus your valuable time back onto other personal priorities that need your attention.


 Wait no longer for that 'someone else' to do it for you.


 

Testimonials

 

I would highly recommend your services to any one including our highly valued clientele. Your service was prompt, efficient and reasonably priced with great friendly “can do” attitude. You did a fabulous job of installing the hanging system and adapting it to our commercial premises to house our resource library of fabrics and finishes for our Interior Design firm. Thank you – it is so much more organised. C.E. Interior Designer.


What a fantastic service. Chester Flatpack was able to assemble my flat pack furniture when I relocated in England. The rates are really reasonable and were able to complete everything in one day so that my house was habitable when I returned from work. I can highly recommend this team at Chester Flatpack. M.G. Balmain.


I just wanted to send my sincere thanks for the work that Chester Flatpack did for me. I was most impressed with the care taken in putting the wardrobes together and looking after my newly installed timber floors. They were extremely professional, knowledgeable and punctual. I couldn't ask for more. In a few hours they had three wardrobes done which would have taken me three weekends. J.K.


I would highly recommendChester Flatpack. Thank you.


My husband and I both work in customer-service industries and were impressed with Chester Flatpack from the first phone call. The job was done quickly, professionally and with a smile. The cost was reasonable considering what was involved, and they saved us time, energy and a lot of frustration! A. & V.Z.


Many thanks for the assembly of the slide and playframe. Carol


Although I have assembled my share of Ikea furniture, the huge Pax wardrobe with sliding doors was a little bit beyond me. Chester Flatpackarrived on time and worked tirelessly until the job was done. I am having fun doing the interior fit out myself, confident they did a great job. I’m very happy to recommendChester Flatpack. A.R. Newington.


I would like to say a huge THANK YOU to yourself and your team. We could not possibly have assembled the good  from Ikea and definitely not assemble the couches, tables and desks anywhere as good as yourselves. It was nice to come home to our products already for use. What ever we asked for, it was no problem, and with the quick and reliable service we received, I would not hesitate using your company again or recommending your company to anyone else. Julie.


The guys were great. The service was professional, punctual, friendly and, importantly, reasonably priced. Thanks again, appreciate your help. Robert.


I just wanted to send you a note to say thank you for the work completed in our home. The team were professional and efficient. They did a great job. We are very happy with the result. Please pass on our thank you. Cath.


The guys did a wonderful job. I will recommend your company to all my friends. Ian.


I just wanted to say thank you to you and your team for a such a highly professional and smoot operation of my multiple Ikea stuff. The guys were terrific and a delight to have around and I am thrilled to be spending the rest of the weekend putting things away in places I will be able to find them! Maggie


Just wanting to send you and your guys a very BIG thank-you for today, The guys were fantastic! On time, courteous, fast and it was just seemless! Thanks so much!! April


Thank you for the polite and efficient service you offered; I am so happy everything is now put together. Marti.


Thanks again, you have been great! Samantha.


 

more testimonials »

Lines Open 7-Days


MON - FRI   SAT - SUN
8.30am to 5.30pm   By Appointment

Contact us on (01244) 328 095

or 07853 139 629

more contact details.....»

Our Core Business


We specialise in IKEA, ARGOS, TESCO, HOWDENS and B & Q assembly, flatpack kitchen installations, laminate and timber flooring, fitness equipment and other miscellaneous handyman services.

..... and many more!

Latest News


November 2013

Chester Flatpack prides itself as being one of  IKEA's preferred flatpack furniture assembly service provider sincer 2008.

more news.....»

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