Terms Of Service

 

1. These Terms Of Service shall apply to all agreements for the provision of any assembly and installation services provided by Chester-Flatpack and/or Chesters Helpful Handyman to the original purchaser ("Customer").

2. Our quotation together with these Terms Of Service will constitute the entire agreement between Chester-Flatpack and/or Chesters Helpful Handyman and the Customer.

3. The Customer acknowledges thatChester-Flatpack and/or Chesters Helpful Handyman is independent of the retailer from whom the goods have been purchased from.

CONTRACTING OUR SERVICES

The Customer acknowledges that the price for performing assembly and installation services as per our quotation, written or oral, constitutes an agreement to accept our offer and agrees to our Terms Of Service at the time of confirming an appointment booking.

APPOINTMENT TIMES

Our job scheduling program appoints a specific time of day for your appointment. Please know that we can arrive up to 60-minutes earlier or later than this scheduled time. Reasons may include traffic conditions, a prior job was incomplete due to missing parts or transit damage, or additional items being requested to be assembled or installed.

CANCELLATION

Cancellation of bookings is to be received at least 24-hours prior to time of appointment. If our assembler(s) are scheduled in to arrive at the Customer's premise without 24-hours prior notice of cancellation, our Cancellation Fee equivalent to £40 shall be charged.

DELIVERY OF GOODS

All products in their original packaging are to be delivered into the room(s) where the product is to be assembled and/or installed. Do not assist with unpacking boxes as we inspect individual items for damage or missing parts during this process.

CARRYING BOXES

Our quote does not include labour-time costs of carrying flatpack boxes, whether it be to relocate from its point of delivery, or carry upstairs. Such requests should be pre-discussed and pre-arranged with Getit Assembled whom assumes no liability whatsoever for rectifying any property damage which may result from performing such assistance. Labour expenses for carrying boxes shall be billed according to both time and effort expensed.

MOVING EXISTING FURNITURE

Our quote does not include labour costs of moving new or existing furniture, whether it be create a clear floor work space, relocate to another room, place in storage or discard. Such requests should be pre-discussed and pre-arranged with Chester-Flatpack and/or Chesters Helpful Handyman whom assumes no liability whatsoever for rectifying any property damage which may result from performing such assistance. Labour expenses for moving any furniture shall be billed according to both time and effort expensed.

PHYSICAL WORK AREA

All of our furniture assembly work is performed on the Customer's floor. It is the Customer's responsibility to ensure a clean and appropriate physical work space is readily available for our assembler. If in any doubt, please discuss your situation with us prior to the booking.

NON-DISCLOSED ITEMS

Any inconsistencies identified to us upon our arrival shall be brought to the Customer's attention and re-quoted upon prior to our commencing such works. We reserve the right to review our quotation and vary our charges for performing such varied works. If the Customer is not satisfied with the variation prices provided and elects to cancel the job, our Call-Out Fee equivalent to £40 shall be charged.

DAMAGED GOODS

In event we arrive at your premises to commence works and identify handling or transport damage which prevents us from completing the assembly and installation, a Call-Out Fee equivalent to £40 may be charged. The Customer should direct this matter to the retailer where the goods were originally purchased from.

INSPECTION

You shall not later than 24-hours of completion of the works inspect and immediately give notice to us of any defects in our scope of assembly and installation works. Failure by you to inspect such works performed by us or notify us of defects shall be deemed acceptance by you.

WASTE REMOVAL

Unless pre-discussed, our quotation does not include labour costs of removing waste, whether it be to another room, place of storage or to discard. Such requests should be pre-discussed with us and labour expenses for performing such shall be billed according to both time and effort expensed. Ourf vehicle is not allowed access to the council tips and the charge to use trade waste sites will be for your account.

NOT SECURING FURNITURE TO WALL

Some furniture item(s) have a personal safety requirement to be firmly secured to a wall. We hereby indemnifies itself from any legal prosecution whatsoever in event the Customer makes such a request to not secure the furniture as per manufacturer's instruction.

WEARING SHOES

Please be advised that we MUST wear protective shoes at all times within your premises. On wet rainy days, it is advisable to have an old bath towel / mat made available for our staff to wipe their shoes upon before entering your premises. We can bring suitable internat footware if you request in advance.

PAYING FOR THE SERVICE

Payment is to be collected by the assembler at time of completing the agreed service. Acceptable forms of payment include cash, and/or cheque. Credit card payment will be availbe in the future.